Our indicative SLAs
Service you can count on
Examples of our indicative Service Level Agreement times are outlined below.
Examples of our indicative Service Level Agreement times are outlined below. These can be tailored to meet your needs and budget as required.
| Task | SLA |
| Registered Title Check and Report | 48 hrs |
| Leasehold Registered Title Check and Report | 72 hrs |
| Mortgage Check and Report (purchase matters only) | 48 hrs |
| Locality Searches and Report | 48 hrs |
| Search Enquiries | 48 hrs |
| Post Completion Sales | 60 days |
| Post Completion Purchase (Freehold & Re-Mortgage) | 60 days |
| Post Completion Purchase (Leasehold) | 60 days |
| Draft Contract Pack | 72 hrs |
| Stamp Duty Land Tax Filing | 5 days |
| Re-Mortgage Title Check | 48 hrs |
| Re-Mortgage Redemption Figures | 48 hrs |
| Re-Mortgage Completion Statement | 48 hrs |
| Re-Mortgage Billing | 48 hrs |
| New File Opening | 24 hrs |
| Admin Tasks | 7 days |
How we work
Our accreditations
We are certified with the latest version of ISO 27001, demonstrating our commitment to the highest data security and management standards. This accreditation assures our clients of our dedication to... read more
How we keep you updated
We understand the importance for clients to stay informed about progress, monitor deadline compliance, Key Performance Indicators (KPIs) and observe any structural changes in our team. We provide dashboards for... read more
Our Training
Our company emphasises superior training through our cloud-based system, ensuring our teams are knowledgeable in English, Welsh, and UK law, including detailed requirements from the UK Finance Handbook and regulatory... read more
Our technologies
Our technology offerings, spanning customer system integration, UK-based development, and cloud-based hosting, are all ISO 27001 compliant, ensuring top-tier data security and management across services. This commitment to information security... read more
Our pricing structures
Our pricing is clear and predictable: no monthly commitments or desk fees. We offer volume discounts, no minimums required. This flexible approach lets your business scale and handle workload peaks... read more
How we onboard you
Our onboarding process leverages customised questionnaires to understand your needs and goals. We agree expectations with SLAs and SOPs. A kick-off meeting establishes a pilot project and regular reviews ensure... read more