Our indicative SLAs

Service you can count on

Examples of our indicative Service Level Agreement times are outlined below.

Examples of our indicative Service Level Agreement times are outlined below. These can be tailored to meet your needs and budget as required.

 

Task SLA
Registered Title Check and Report 48 hrs
Leasehold Registered Title Check and Report 72 hrs
Mortgage Check and Report (purchase matters only) 48 hrs
Locality Searches and Report 48 hrs
Search Enquiries 48 hrs
Post Completion Sales 60 days
Post Completion Purchase (Freehold & Re-Mortgage) 60 days
Post Completion Purchase (Leasehold) 60 days
Draft Contract Pack 72 hrs
Stamp Duty Land Tax Filing 5 days
Re-Mortgage Title Check 48 hrs
Re-Mortgage Redemption Figures 48 hrs
Re-Mortgage Completion Statement 48 hrs
Re-Mortgage Billing 48 hrs
New File Opening 24 hrs
Admin Tasks 7 days

How we work

Our Training

Our company emphasises superior training through our cloud-based system, ensuring our teams are knowledgeable in English, Welsh, and UK law, including detailed requirements from the UK Finance Handbook and regulatory... read more

Our accreditations

We are certified with the latest version of ISO 27001, demonstrating our commitment to the highest data security and management standards. This accreditation assures our clients of our dedication to... read more

Our technologies

Our technology offerings, spanning customer system integration, UK-based development, and cloud-based hosting, are all ISO 27001 compliant, ensuring top-tier data security and management across services. This commitment to information security... read more

How we onboard you

Our onboarding process leverages customised questionnaires to understand your needs and goals. We agree expectations with SLAs and SOPs. A kick-off meeting establishes a pilot project and regular reviews ensure... read more

Our pricing structures

Our pricing is clear and predictable: no monthly commitments or desk fees. We offer volume discounts, no minimums required. This flexible approach lets your business scale and handle workload peaks... read more

How we keep you updated

We understand the importance for clients to stay informed about progress, monitor deadline compliance, Key Performance Indicators (KPIs) and observe any structural changes in our team. We provide dashboards for... read more

We help you do more for less.

Contact OSOI today to discuss your needs and receive your free insight.

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