How we onboard you

We are committed to seamlessly integrating new clients into our business and building strong, productive relationships. We believe that thorough integration sets the foundation for future interactions, fostering trust and mutual understanding. This approach also enables clients to fully understand the features, breadth and benefits of our products, ensuring they can fully leverage our offerings to achieve maximum value.

Setting Expectations

We strive to understand your bespoke needs and learn what customisations are required. We then outline precisely what you can expect from the relationship moving forwards.

Includes:

• Defining the onboarding process
• Introducing the points of contact
• Clear timeline of next steps
• Client onboarding checklist

Client Questionnaire

To better understand your specific needs and objectives, the details of the work, and your vision for the final product, we send a customised questionnaire. This questionnaire covers Key Performance Indicators, requests for previous samples, and essential elements of the final product.

SLA & SOP

Mutually agreed upon Service Level Agreements (SLAs) are formulated to identify individual task owners, timelines, and specific responsibilities of team members. We invite you to review typical timelines in our indicative SLAs.

Additionally, a guiding Standard Operating Procedures (SOP) document is crafted to outline the procedural steps necessary for a smooth workflow.

Finally, we prepare a document identifying any potential challenges with mitigation steps to facilitate quick resolution should any obstacles arise.

Sample Pilot Project

A batch of first few cases / final product is delivered for approval. Feedbacks, if any are incorporated in SOP and implemented in next batch of sample.

Kick-off Meeting

A meeting is scheduled to solidify the working relationship. This entails:

• Introduction of the team
• Consensus on preferred mode of communication
• Establishing project scope and goals
• Outlining way of collaboration, including the cadence of deliveries and receipt of feedback
• Presenting SLA
• Access to tools, if required

Continuous Updates and Routine Follow-Ups

• Regular client communication to foster healthy and productive relationship
• Regular monthly meetings to address any concerns upfront
• Updates on strategy developments and reporting on service outcomes