How we keep you updated
Importance of staying informed
Dashboard KPIs
We understand the importance for clients to stay informed about progress, monitor deadline compliance, Key Performance Indicators (KPIs) and observe any structural changes in our team.
To foster transparency and demonstrate compliance we employ the following methods:
Dashboard
- Regular volume of work reports
Periodic quality, accuracy and efficiency reports
Notifications
- Changes to People or Process
Complaints
Review Meetings
- Monthly or weekly as required
Ad-hoc as required
How we work
How we onboard you
Our onboarding process leverages customised questionnaires to understand your needs and goals. We agree expectations with SLAs and SOPs. A kick-off meeting establishes a pilot project and regular reviews ensure... read more
Our pricing structures
Our pricing is clear and predictable: no monthly commitments or desk fees. We offer volume discounts, no minimums required. This flexible approach lets your business scale and handle workload peaks... read more
Our Training
Our company emphasises superior training through our cloud-based system, ensuring our teams are knowledgeable in English, Welsh, and UK law, including detailed requirements from the UK Finance Handbook and regulatory... read more
Our accreditations
We are certified with the latest version of ISO 27001, demonstrating our commitment to the highest data security and management standards. This accreditation assures our clients of our dedication to... read more
Our indicative SLAs
Our Service Level Agreements (SLAs) guarantee high-quality and consistent service delivery to all of our clients. Customer satisfaction is paramount, and we commit to resolving any service disputes or complaints... read more
Our technologies
Our technology offerings, spanning customer system integration, UK-based development, and cloud-based hosting, are all ISO 27001 compliant, ensuring top-tier data security and management across services. This commitment to information security... read more