Firstly, we spend time understanding you, your business and how you like to work. Our transition and integrations team works with you to map your processes, the tasks or documents that require our attention. Our team can assist you in pinpointing workflows that could benefit from outsourcing. We explore your preferred methods of collaboration—whether through remote working, API integration, or standalone solutions—and provide you with a detailed outline of your options, associated costs, and our Service Level Agreements (SLAs). Once these details are established, we are ready to proceed. To ensure a seamless transition and integration, you will be assigned a dedicated contact from our team during the initial phase. This guarantees that our team functions as an extension of yours. Subsequently, a dedicated Team Lead will serve as your primary point of contact, fostering a productive and collaborative partnership.

We uphold the highest standards of quality, implementing a Quality Review (QR) process for all work undertaken to ensure it meets your professional standards and expectations. Our flexible delivery options allow you to control how work is dispatched to your clients —directly or through your systems—tailored to your preferences for client interaction.

Our billing and payment process is straightforward, based on a price-per-piece model for work completed, ensuring transparency and predictability with no hidden surprises. Invoices are issued within a standard, agreed-upon period, providing clear visibility into your financial commitments. We accommodate any volume of work, eliminating concerns about additional staffing costs during slower periods, and avoiding agency fees or recruitment processes for scaling up. Our model is designed to flexibly support your needs, ensuring we are always ready to assist you.